Administrative Feature
Front Office & Enquiry Management
Streamline and Track Enquiries Efficiently
Enquiry Management in BeeVyuha™ ensures seamless handling of all incoming inquiries from students, parents, and other stakeholders. With a well-structured system, schools can manage inquiries efficiently, maintain records, schedule follow-ups, and ensure timely communication.
Core Functions of Front Office & Enquiry Management
Centralized Enquiry Tracking
Easily manage and track all incoming enquiries in one place.
Our system ensures no enquiry is missed by providing a structured tracking system that helps you categorize, assign, and resolve queries seamlessly.
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Organize and Track
Keep all enquiries centralized with structured tracking, ensuring visibility at every stage. -
Assign with Ease
Quickly allocate enquiries to the right staff members, set priorities, and track progress effortlessly. -
Monitor Resolution
Stay updated with real-time statuses like New, In Progress, and Resolved, ensuring timely follow-ups.
Manage Call Logs
Track every call, log interactions, and never miss a follow-up.
Maintain a complete record of all incoming and outgoing calls, ensuring seamless communication and follow-through.
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Call Recording & Notes
Store detailed call logs with timestamps, caller info, and key conversation notes for easy reference. -
Assign & Follow Up
Tag calls to relevant team members, assign action items, and set reminders for follow-ups.
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Performance Insights
Monitor call trends, response times, and resolution efficiency for better decision-making.
Manage Appointments
Effortlessly schedule, track, and manage appointments.
A streamlined appointment management system that ensures smooth scheduling, timely reminders, and seamless coordination.
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Smart Scheduling
Easily book appointments, avoid double bookings, and sync with calendars for better organization. -
Automated Reminders
Reduce no-shows with automated SMS and email reminders for upcoming appointments. -
Reschedule & Track
Modify appointments, update statuses, and track completed or pending meetings in real time.
Key Benefits of Our Front Office & Enquiry Management System
Streamlined Tracking
Keep all enquiries organized in one place for easy access.
Automated Follow-ups
Never miss a follow-up with smart reminders and notifications.
Multi-Channel Integration
Capture enquiries from calls, emails, and online forms.
Reduced Manual Effort
Eliminate paperwork with a digital enquiry management system.
Data-Driven Insights
Generate reports to analyze enquiry trends and performance.
FAQ
Frequently asked questions:
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How does the enquiry management system help streamline the admission process?
Our system centralizes all enquiries, assigns them to the right staff, and automates follow-ups, ensuring a structured and efficient admission process.
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Can we track the status of each enquiry?
Yes, you can track the progress of every enquiry with statuses like New, In Progress, and Resolved, helping you monitor responses effectively.
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Does the system support multi-channel enquiry collection?
Absolutely! It captures and manages enquiries from various sources, including phone calls, emails, website forms, and social media.
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Can I use this to create and sell a product?
Yes, you can schedule automated reminders and notifications to ensure timely follow-ups and avoid missing any important enquiries.
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Is the enquiry data secure?
Yes, our system ensures data security with role-based access, encryption, and audit trails to protect sensitive enquiry details.
